Terms & Conditions

1. General terms

These Terms & Conditions form an agreement between you and the operator of King Johnnie Casino. They apply to the website, mobile services, games, account services, promotions and other features made available through the platform. Additional terms may apply to particular games, payment methods, promotions or services. Where additional terms apply, they will be made available to you before or when you use the relevant feature.

You should only use King Johnnie Casino where online gambling is lawful for you to do so. You are responsible for checking the laws that apply in your location and for complying with them. Access to the website does not mean that gambling is lawful in every location. The operator may restrict, suspend or refuse access where it considers this necessary to meet legal, regulatory, security or operational requirements.

You must be at least 18 years old, or any higher minimum age required by applicable law, to open or use an account. King Johnnie Casino may carry out age and identity checks before allowing access to some or all services. If you cannot provide the information reasonably required for these checks, your account may be restricted or closed.

• You must provide information that is accurate, current and complete.
• You must update your details if they change or if the operator asks you to confirm them.
• You may only create and use an account for yourself.
• You must keep your login details confidential and notify the operator if you believe your account has been accessed without permission.
• You must not allow another person to use your account, payment method or balance.
• You must not use the website for unlawful activity, fraud, money laundering or any other improper purpose.

The operator may refuse an application, request further information, limit account activity or close an account where information is inaccurate, checks cannot be completed, terms may have been breached, or activity creates a legal, security or responsible gambling concern. Any action taken will be handled in accordance with applicable requirements.

2. Accounts, payments and play

You may be required to register an account before using certain services. You are responsible for reviewing account information and checking that it is correct. Account access may depend on successful verification and on the availability of the relevant service in your location. The operator may use reasonable measures to detect duplicate accounts, suspicious activity, technical manipulation and other conduct that may affect the fair operation of the platform.

Deposits must be made using a payment method that you are authorised to use. Payment instructions, available methods, minimum or maximum amounts and processing conditions may be displayed on the website and may change from time to time. You must not deposit funds obtained unlawfully or use a payment method belonging to another person without proper authorisation. The operator may delay, reject or review a transaction where further checks are required.

You should only deposit money that you can afford to lose. Gambling funds are not a form of investment and should not be treated as a way to make regular income. You are responsible for checking your balance, transaction history and activity. If you notice an error or an unfamiliar transaction, you should contact the operator through the available support channel as soon as possible.

Withdrawal requests may be subject to identity, payment, security and anti-fraud checks. Funds may be returned to the original payment method where appropriate, or processed using another available method. The operator may request documents or other information before completing a withdrawal. Processing times can vary depending on the checks, payment provider and other circumstances. Any applicable conditions will be shown during the withdrawal process.

Games are intended to be provided fairly and in accordance with the rules displayed for each game. You should review the game rules, stakes, outcomes and any relevant information before playing. If a technical or display error affects a game, transaction or result, the operator may correct the error and take reasonable steps to restore the position that would have applied without the error. Where a game outcome has been materially affected, the relevant play or transaction may be reviewed.

You must not use software, devices, scripts or methods designed to manipulate, disrupt or gain an unfair advantage over the website or its games. You must not interfere with security features, attempt unauthorised access, introduce malicious code or exploit a vulnerability. Suspected fraud, collusion, bonus abuse, chargeback misuse or other prohibited conduct may lead to account restrictions, investigation and the withholding or recovery of affected funds, subject to applicable law.

3. Promotions and responsible gambling

Promotions, bonuses, competitions and promotional campaigns may be subject to separate terms. Those terms may include eligibility requirements, time limits, wagering or play conditions, game restrictions, deposit conditions, maximum values and withdrawal rules. You should read the relevant offer terms before accepting or using a promotion. If there is a conflict between these Terms & Conditions and a promotion's specific terms, the specific terms will apply to that promotion to the extent of the conflict.

The operator may withdraw, change or end a promotion where permitted, including where a technical issue, legal requirement, misuse or circumstances outside reasonable control affect the promotion. A person may not claim an offer more than once unless the applicable terms clearly allow it. Accounts suspected of manipulating a promotion or creating multiple accounts to obtain an unfair benefit may be reviewed.

King Johnnie Casino supports a responsible approach to gambling. Gambling should be treated as entertainment, not as a solution to financial difficulties or personal problems. You can consider setting personal limits for deposits, losses, time or play, and you should take regular breaks. If gambling stops being enjoyable or begins to affect your finances, relationships, work or wellbeing, stop playing and seek support from an appropriate Australian service or qualified professional.

• Do not gamble with money needed for rent, bills, food or other essential expenses.
• Do not chase losses or increase stakes to try to recover money.
• Avoid gambling when affected by alcohol, drugs, strong emotions or tiredness.
• Use available account controls, cooling-off options or self-exclusion tools if you need a break.
• Ask for help early if gambling is causing concern for you or someone close to you.

Requests for account restrictions, cooling-off periods or self-exclusion will be handled through the responsible gambling processes available on the website. You should not attempt to create another account or use another person's account during a restriction or exclusion period. Account controls may not apply immediately to every activity, so you should stop using the service and follow the instructions provided when making a request.

4. Privacy, availability and legal matters

Personal information is collected, used, stored and disclosed in accordance with the King Johnnie Casino Privacy Policy and applicable Australian privacy requirements. Information may be used to provide services, verify identity and age, process payments, prevent fraud, manage risk, support responsible gambling, improve the website and meet legal obligations. You should read the Privacy Policy to understand how information is handled and what rights may be available to you.

The website and its services may not always be available. Maintenance, updates, network failures, payment provider issues, third-party services, cyber incidents or events outside reasonable control may interrupt access. The operator does not promise that the website will be uninterrupted, error-free or available on every device. You are responsible for using suitable equipment, software, internet access and security settings.

Website content, branding, text, graphics, software and other materials are owned by or used with permission by the operator or relevant third parties. You may use the website for personal, lawful purposes only. You must not copy, modify, distribute, publish, sell, reverse engineer or commercially exploit website content unless permitted by law or authorised in writing.

To the extent allowed by law, the operator is not responsible for loss arising from misuse of an account, incorrect information supplied by you, unauthorised access caused by your failure to protect login details, interruption of communications, or reliance on information that is incomplete or out of date. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

The operator may amend these Terms & Conditions from time to time. Updated terms will be published on the website or otherwise made available to you. Changes will generally apply from the date stated in the updated terms. If you continue to use the website after the changes take effect, this may indicate acceptance of the updated terms. If you do not agree with a change, you should stop using the service and follow the available account closure process.

If you have a question, complaint or dispute, please use the support or complaints process made available on the website. Provide sufficient information for the matter to be reviewed, including relevant dates, transaction details and account information, while avoiding sending unnecessary sensitive information. These Terms & Conditions are intended to operate subject to the laws and mandatory requirements that apply to the service and to you.

If any provision of these Terms & Conditions is found to be invalid or unenforceable, that provision will be read down or removed to the extent necessary, without affecting the remaining provisions. A failure to enforce a provision immediately does not mean that the provision has been waived. These terms, together with any applicable additional terms and policies referred to on the website, set out the general conditions for using King Johnnie Casino.